Funding and Withdrawal FAQS

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How long does it take for funds to appear in my account?

Your deposit will appear instantly in your trading account, however on occasion, there may be up to a 15 minute delay when funding your account using online deposit methods such as credit cards, Paypal, Neteller and Skrill.

For international bank transfers, please allow up to three to five working days. Domestic wire transfers and BPAY normally take one to two business days.

Can I deposit from a joint bank account?

Yes, however you will be required to provide supporting documentation to confirm that you are one of the named parties on the account.

Client Money Protection

Kitcos subsidiaries are authorised and regulated in the jurisdictions in which they operate, and comply with all client money rules.
Your deposits will be classified as client money, and afforded maximum protection in accordance with regulatory requirements. Client money is held in segregated trust accounts, and administered in accordance with regulatory requirements. Kitco does not use client money for hedging, or any other investment or business purpose.

Details for a bank transfer

As a bank transfer is a direct bank to bank transfer of funds, this type of deposit cannot be generated through the Kitco trading platform. In order to obtain details of the relevant bank account to which funds should be sent, please follow these instructions:
Click on “Funds Management”: “Deposit” tab: Select “Bank Transfer” and click on “Email me the details” and an email will be sent to you with the relevant details.

Funds have not yet been deposited into my account after a bank transfer?

Please allow up to five business days for us to receive an international transfer. If we have not received your funds after this time, please send your swift copy to info@kitcomarkets.com and we will look into it.

How do I withdraw money from my trading account?

You can submit a withdrawal request from within your Client Portal. Please note, all withdrawals received before 12:00pm UTC will be processed on the same business day.

Please note, allow 24 hours, however withdrawals are done on the same day if not systematically.

Are there any hidden fees?

There are no hidden fees at Kitco Markets. We are mostly compensated through spreads and commissions.

Does Kitco Markets charge a Currency Conversion fee?

Kitco Markets will charge a Currency Conversion Fee for all trades on instruments denominated in a currency different to the currency of your account. The Currency Conversion Fee will be up to 0.5% of the trade’s realized profit and loss and reflected in real time into the unrealized profit or loss of an open position.

What currencies does Kitco Markets accept for deposits?

We offer multiple funding currencies for our accounts which include USD, EUR, GBP, AUD.

For further information on questions not found in our FAQ’s, please contact Kitco via our contact page.